All payments are finalized after 24 days from the mail-in date in which case, any refund requests after the set date will not be accepted. You must submit your refund submissions within those days. Some exceptions may apply.

In order to qualify for a refund, you need to state your reasoning and purpose for the refund. If your reasoning is deemed unreasonable or does not follow any of the criteria's listed below, I will not accept your refund request.

Refund quotas will be determined based on any damages and cancelations. 

Damaged parcels upon delivery does not qualify for refunds.

(Applies for All Commissions): Unsatisfactory results only apply for a 15% refund quota.

(Applies for Digital Commissions): In the event that you lose your JPEG file of your commissioned artwork and my backup file in my archive becomes badly corrupted and unrecoverable, this will qualify for a refund with no time limit, meaning, there's no expiration date of when you can request this refund. However, please make sure you save/archive your email communications so I can confirm "if" and "when" the commission was created 

(Applies for Traditional Pencil Commissions & Special Requests[Background Paintings]): Any artworks that are lost during shipping is the responsibility of the delivery company but will qualify for a full refund not including shipping cost. If you do not receive your artwork within 7-10 days, please contact me. Many shipping services may be slowed down or delayed so expect a varied time frame until your artwork is delivered.

(Applies for Traditional Commissions & Special Requests): Refund quotas will be determined based on how much damage was sustained to the artwork during shipping or delivery. If you do not provide photo images as evidence, I won't accept your refund request.

(Applies for Traditional Commissions): Please provide photos along with your statement through email, not text!

In the event that I'm unable to complete your commission, I will automatically issue a full refund for the exact amount you paid. 

(Applies for Traditional Commissions): In the event that you're unable to download and fill out the doc. file of the refund form, you may submit your refund request on the online version. However, you must still provide photo evidence that your artwork received damage during delivery, in which case, you will need to submit your photos in a separate email from the online submission request. This is due to limitations with Wix's basic service.

(Applies for Cel-Art Commissions): Cel art requires a special paint that has now become obsolete and hard to find. Cel Commissions are not qualified for any refunds once the inking and painting process begins with the exception of either the artwork is lost during delivery or I'm unable to complete the commission. All payments and submissions are finalized thereafter due to the extensive time, labor, and supplies I have on hand. Please notify me if you wish to cancel this commission before I start the painting process, in which case, I am able to issue a refund.

(Applies for Cel-Art Commissions): If your artwork is lost during shipping, contact me directly immediately. Lost artworks will qualify for a 60% refund.

Cancelations during in the middle or end of the commission process will only qualify for a 25% refund. This is due to time, labor, and amount of progress made. Any cancelations made in the beginning of the process will be issued a full refund.

Once approved, a confirmation email will be sent along with the refund statement.

If you wish to cancel your commission, you can submit a cancelation order in the refund page.

I DO NOT accept returns! Once the artwork is safely in your possession, it is immediately under your discretion. 

Refund requests can be submitted here